Betmonie Privacy Policy

Effective Date: August 1, 2025
Last Updated: July 15, 2025

This Privacy Policy explains in detail how Betmonie (“we”, “us”, “our”), operated by Playtek Limited, collects, uses, stores, and protects your personal information when you use our betting services. We are committed to respecting your privacy and complying with UK GDPR, the Data Protection Act 2018, PECR, and the UK Gambling Commission requirements.

Address:
Playtek Limited, 7 East Camus Place, EH10 6QZ, Edinburgh, Scotland, United Kingdom.
Contact: privacy@betmonie.com

1. Definitions

Personal Data: Any information that relates to an identified or identifiable individual.
Processing: Any operation performed on Personal Data, including collection, storage, use, or deletion.
Services: The betting products, games, website, and mobile apps operated by Betmonie.

2. Lawful Basis for Processing

Contractual Necessity – To provide requested betting services.
Legal Obligation – To comply with AML and responsible gambling laws.
Legitimate Interests – For fraud prevention, improvement, and security.
Consent – For marketing and non-essential cookies.

3. Information We Collect

3.1 Directly from you:

Name, DOB, address, email, phone number
Payment details
ID documents
Betting history, account preferences

3.2 Automatically:

IP address, device IDs, browser, OS
Usage data (pages visited, time spent)
Location data (for compliance)

3.3 From third parties:

Credit agencies (ID and age verification)
Payment providers (transactions)
Marketing partners (if you consented)

4. How We Use Your Information

Create and manage your account
Verify identity and age
Process bets and withdrawals
Meet UKGC licensing obligations
Responsible gambling monitoring
Fraud and crime prevention
Personalised promotions
Service notifications
Marketing (with consent)

5. Sharing Your Information

We may share your data with:

Regulators (e.g., UKGC, HMRC, law enforcement)
ID verification providers
Payment processors
IT/security providers
Marketing partners (with your consent)

We do not sell your personal data.

6. Data Retention

Account/betting data: Min. 5 years after account closure
AML data: Up to 10 years
Marketing data: Until consent is withdrawn

7. Your Rights Under UK GDPR

Access your data
Request corrections
Request deletion (where legally allowed)
Restrict or object to processing
Withdraw consent
Data portability

To exercise your rights, email us at privacy@betmonie.com. We’ll respond within 30 days.

8. International Transfers

If your data is transferred outside the UK/EEA, we ensure appropriate safeguards such as IDTA or SCCs are in place.

9. Security Measures

End-to-end encryption (in transit & at rest)
Multi-factor authentication
Regular security audits
Strict internal access controls

10. Marketing Communications

Only sent with your consent
Opt out anytime via settings or support

11. Cookies and Tracking

See our Cookies Policy for full details.

12. Responsible Gambling

Read our Responsible Gambling Policy for more information.

13. Changes to This Privacy Policy

We may update this Privacy Policy. You will be notified via email or in-app notices before major changes take effect.

14. Contact Us

If you have any questions:

Data Protection Officer (DPO)
Email: privacy@betmonie.com
Address: Playtek Limited, 7 East Camus Place, EH10 6QZ, Edinburgh, Scotland, UK